Tip: As a best practice, consider tracking only single messages of importance instead of all messages. Under Tracking, select the Delivery receipt confirming the message was delivered to the recipient’s e-mail server or Read receipt confirming the recipient viewed the message check box. There is no way to force a recipient to send a read receipt. In Outlook, the message recipient can decline to send read receipts. A read receipt confirms that your message was opened. A delivery receipt confirms delivery of your email message to the recipient’s mailbox, but not that the recipient has seen it or read it.
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